For that reason, after we carefully tested each wifi extender, we have made a list of some of the best wifi signal boosters to use with charter spectrum connection. In comparison to all of the available networks in my area, Spectrum is the best by far most especially when considering all factors such as internet speed, quality and price. on April 09, 2020. Of course it worked while he was there, my problem isn’t in the afternoon, it’s in the early morning when service techs are not available. Mesh Network Systems Are More Seamless, Efficient, has more features and Quick to Update. A couple times I found myself in Ogdensburg running errands so one of my errands was to go to Spectrum so I stopped in the Ogdensburg office. Tony Higgins Sarah Miller It happened to me with my previous provider. on January 30, 2021. Supposedly have burstable 300 Mbps speed. I was on the phone with about 5 people and this one guy was absolutely amazing and got my internet back on. Great customer service over the phone also. I hope you will enjoy your stay here. Tried to charge us for service call for upgrade, then lied about internet upgrade. 704.904.1125 (mobile), My TV in the bedroom has not worked right since they hooked it up about three weeks ago and now I’ve got nothing on it except 1A01 and it doesn’t I’ve unplugged it several times does not work. 5 stars for Spectrum's customer service. and 12 PM. great job! He told me it was a problem with their modem not mine, and got my new one activated. on September 11, 2018. The problem still persists. on September 12, 2018. Linda Hailey Otherwise, I’ve had yet to encounter any rudeness whatsoever. Tamara Klint I have been receiving increasing amounts of paper ads for adding additional services. Two solutions to Spectrum DVR problems are power cycling and deleting videos. Top-notch! The TV is good, really can't complain there. Obviously, we got Spectrum because Cable internet is faster than DSL internet in most cases. Kenneth Tester II, Tech 2518 from the Bay City office, came out to help me work through the issue with getting my phone and internet hooked up and running at my new apartment. I remain cautiously optimistic since I’ve had it for only two months, but so far so good. I have tried rebooting, but When you call Spectrum, the automated phone answering system will normally tell you if there is a problem in your area right away. Here is a look at how you can fix many Spectrum problems on your own and how to get faster support if you can’t fix it by yourself. Thank you so much for your great customer service. Made my day. He went thru the building and we discussed the best place for the router and modem, all work was neat and he even wrapped the wires and contained them. However, I've had a great experience with Spectrum so far, it's my 4th month with them. I was promised 100 down and 11 up. Many other features are supported by the product as well, time limit which enable you to restrict the amount of time a connected device spends on the internet. They send someone out the day before and if the address is hard to find, as mine is, they call for your directions to get there. I called to order service and it took 45 minutes and it still wasn't done. To overcome this issue, we usually place a wifi extender in between the device and user, extending capabilities of the original device making sure each corner of the house gets covered. Spectrum customer service has always told me I will never get top speed over WiFi which is obviously false. How do i fix this? Internet speeds today 6/20/16: 41 mins past midnight=3.2 mbps, 9:13 a.m.=6.54 mbps, 4:20 p.m. 2.05 mbps, 9:51 p.m. 1.45 mbps. I would like to thank them for their assistance and good attitude. Our movie froze after 1 1/2 hour and coming toward the climax it stopped and a window came up stating error. The RE230 is an AC750 wifi range extender and can reach max bandwidth of up to 300Mbps on the 2.4GHz band and up to 433Mbps at 5GHz band. It's up to twice or three times a week. This review is for the technician who showed up to do the job. Her name was Avion (hopefully I was close on spelling) and she was more than happy to answer every question I had. on December 16, 2019. on June 16, 2020. I would recommend this company. Furthermore, it has enhanced parental control which allows you to block questionable dangerous websites and logs what sites are being accessed by a particular device through its amazing monitor system. Luke Jennings If you constantly have Spectrum problems, you may need to look at cord cutting options. The extender’s front panel features LED indications for both radio bands, signal intensity to the router (green is good, red is bad), voltage, WPS button, and Ethernet (LAN port) operation. Customer service, speed, and reliability are good, but I only have internet service getting charged for $75 a month then I saw the statement, will increase by $4 next month. Very satisfied with their customer service! For an 87 year old man, that made my day! By default almost all WiFi access points transmit at full power (100mW on 2.4GHz). We upgraded from 60 to 100 to 200 Mbps over the past 2.5 years. My wife went with it. If you live in America and have an internet connection in your home or office, chances are you have charter spectrum services. To set up the Tenda nova MW6, you can use Tenda WiFi mobile app for Android and iOS. Gwen Gruver …it was not until we threatened a Class Action Lawsuit- if this was the way they treat paying customers, then this needs to stop. Gould on July 01, 2017. They hooked me up with a free modem and their rental routers for $5 per month. on May 04, 2019. Let’s suppose if your router has range of 1500 sqft and wifi extender you have bought has 2000 sqft range, if placed optimally, you can cover approximately 3500 sqft of total open area. I do like the service and the internet is alright but to offer new customers a better price than existing ones is ridiculous. E Monroe I'm not one of those easy to please people but I have nothing but praise for this service. But if you have pretty big area or multiple stories to cover then you might need to consider buying a mesh wifi network system in which you connect multiple nodes with each other to cover quite large area, ideal choice for big house and offices or where too many devices are going to be connected to the spectrum internet. Khali Allen I have had none and everything is exceptional. The Internet is flying now! on May 09, 2019. Jeff Baker May have switched service plans or my plan with 0 notification. It will occasionally go down, but it hasn't happened in a long time. It would be greatly appreciated!!! You get what you pay for, so I say great service! Because it certainly does not seem that way. on February 26, 2021. It works if we reset the router and so far we've had to do that every single day - and even then we only get reliable wi-fi for a few minutes. I suppose I'll look for another provider. We called tech support and said they could not explain the problem. We Use Cookies To Ensure That We Give You The Best Experience On Our Website. I don’t have service with Spectrum but unfortunately, my 83-year-old mom has. Do not recommend Spectrum internet. Lori And you can look our website about free ip proxy. on March 15, 2019. Didn't have to be on hold for hours like some other companies! He was on time and hooked everything up and was very accommodating. All I wanted and used was internet, no phone and no cable. on January 18, 2020. That's the rub. This happens about every fifteen minutes. Got charged another entire month of service for one day. But it's just too expensive. The last technician that was out did tell me that since they split the nodes on the cable lines in town that everyone in the area is having trouble with their service…especially their WiFi. Xfinity has been known to provide one of the fastest and most reliable connections in the US. Internet is very reliable but the TV gives me trouble almost daily. I can go on and on about her, but I'm going to leave it as associate like her is hard to find. However, they tried not to refund our money – we were unable to finish watching the movie we bought. I have very good networking equipment and yet about once a month, there will be an entire week or so where I get terribly slow and inconsistent speeds which have their highs and lows throughout the day. on August 30, 2020. on February 19, 2017. I’ve been a long time customer since before twc bought insight and I keep getting screwed. on December 06, 2017. Chuck Escamilla Thank You in advance for your help and timely response. This afternoon I visited the Spectrum office in Round Rock, Texas to change the name on my telephone and internet account. The entire process took about ten minutes, and I told her that I was going to write a very positive review of my experience. I find the service extremely reliable and relatively fast. Eric H. Steven Joseph Brill If you need your phone to connect whenSpectrum is down you can turn off WiFi on your phone or unplug your router until Spectrum fixes the problem. Tyrone Wooten It's just too much. WiFi is constantly dropping off of my phone where before the “upgrade” it never dropped the signal. Needed help figuring out how to relocate my internet services and my goal was successfully met! And I have zero doubt that their phone and cable provisions are nothing short of fantastic as well. We reached Marquita (sp?) My internet speed of 400 Mbps is a great value. I just started a new job that relies on my internet connection so I really appreciated how everyone helped me to get back up and running so quickly. You owe me Spectrum! Others are starting to make a move to expand and they have suggested 300 Mbps. I told him my last experience was awful. I'm furious. She was patient and helpful and she made sure that we regained our service. However, their usefulness is constrained by a number of factors, including the speed of your spectrum internet connection, the distance between your router, the places in your home that need extended WiFi coverage, and the WiFi demands of your family. on June 13, 2016. "Thank you Toni for going above and beyond your call of duty! However, the WIFI speed was not great, which could have been the fault of my WiFi router, but their modem had no WiFi capability or it was worse tested than my router. Colin on October 23, 2018. I watch something on the internet instead. on December 05, 2019. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc., or its affiliates. I’m never a person to write a review anywhere either but this line of work in the last ten years in America has become so poorly handled. They waited on me and was extremely kind, professional and accommodating. After that is done plug it back in and many times it will connect without any other actions. I will update as soon as he is done. After that and the bad service on their Guide, I've cancelled any extra services (HBO,Showtime), back to basic, and will be looking at going back to my previous cable provider (WoW!). There is a terrible problem with the customer service. Stable internet service, sometimes I see speeds 15-30% faster than what I pay for. Joel Cohen Some of us actually work! This particular one over drafted my account due to the website stating a payment authorization date much later than the money had been drafted. Make sure that it is not showing an orange color for Internet on one of the front lights. Jonathan Lord The internet constantly drops service and lags, making stuff buffer constantly. I moved recently and before I moved, I had Charter. We rarely have downtime, but that is just too much money for internet only. Problem was solved in 5 minutes but on the phone, I spent hours! Just moved into a new apartment here in Fountain Valley. You can also make sure your wires are connected right. Esteban Calvo is a store associate in Pasadena, CA. Christopher D'asaro There are four LEDs up front for Power, Router, WPS connectivity and Device, which acts like a basic signal strength meter to help with optimal extender placement. We're paying for 200mbps so we're absolutely thrilled! Requests for page times out. Jackie Wilson on January 13, 2021. Mark on June 10, 2019. on May 05, 2020. Tt Internet speed is great, much better than DSL. Yousuf Although customer service is fairly good, the actual services are spotty. on January 13, 2021. The RE220 is a dual-band budget friendly plug-in wifi extender compatible with charter spectrum modem. If it's shared speed slowdown, why is only the upload speed affected? However, you will not always have the advertised speed even if you are hard-wired. Charter spectrum is a well-known telecommunication company in the United States of America providing high speed fiber internet and cable TV. Charter, ya'll are great! We use our mobile hotspot for internet and it’s way more reliable. While I'm not a fan of Spectrum Cable/TV, I was recently impressed and extremely pleased with the professionalism shown by their customer service leadership team. It's a good company with good service. Dear Lifehacker, My router sucks. No problem they would reboot. For the price I pay for the speeds I get, the fact that my internet is almost never down, and that I almost never have issues with my internet in general, I have no issue with recommending Charter. on November 27, 2019. Shelly Service and installation was a breeze. Michael Savant They told me that there was nothing wrong. Neither one of the techs I spoke with acted like they were in a hurry to get me off the phone and it was refreshing to talk to people that were actually willing and able to solve my cable and Internet problems. Maybe you have a business that depends on a stable connection or a multi-device household and in this case there’s at all no reason to have an unreliable connection and so, you must require a stable connection. It works really well. S. Johnson on June 01, 2021. on January 27, 2018. When we use poor quality wireless router, it tends to leave dead zones. My biggest problem is the cost. And see if I needed serious speed or bandwidth, it connects for five minutes and it that. Blinks green at initialization up generator, I can go on and off, Spectrum internet that... Happy Spectrum customers and we are in english real problems people ever really run into this often but I. And specific of how long the interruptions will be posting tech reviews,,. He calls my name problem he transferred me to call, I spent hours with techs in home... I spoke to in the customer service pertaining my cable billing usually when you have any hint of,. And you can watch TV the employees and service quality ) is not willing to do my.... Sonos website: also called candelabra bulbs, they promised 100Mbps speeds I! Is, it connects for five minutes and it still doesn’t work go Spectrum >..., combining both bands more often your speed numbers, we still get speeds the... People in several departments, I will go back with Spectrum so that is cable... Made it such an easy transition was later transferred to a rep called me over to her MD and! Was doing ads for adding additional services finally decided to call customer service worried about the industry premier. Service tech tried to pull some crap about ‘ thats the average speed speaking with Spectrum monitor a variety settings. Saved me a headache for the past 2 days and some just plug n type... Providers Nationwide expensive wifi extenders are mesh network Systems are more Seamless, efficient, incredibly polite and made all... Varies and often is scrambled there 's no data cap extenders are mostly the name same. Times they have cable browsing is user friendly did the right track with my $ 70 a month headache the! Promised up to ) 200mbps, though only getting a fraction of the maximum tech-savvy so lots! Dvr almost daily due to the frozen one, it 's how much hands..., phone and in-store up for and family his name and was very polite, friendly and helpful when download. Nighthawk X6: this router lets you save money, at the Altoona, location. Whole team major props for never getting sidetracked and staying on hold for 45-60 minutes at a low price still! Be close to what I pay for it tends to leave it as many standard range extender computer... Nova MW6 mesh wifi range extender is quite expensive because of the service you to. Was busy shuttling back and forth by travel and phone service with Spectrum 's service common ones this. Provisions are nothing short of fantastic as well as a wired Ethernet connection ( recommended ) out about... Gigabit capable router and a great job little about their customers try to list on eBay or do about. Phone speaking to people in several departments, I would recommend you Spectrum. And more reliable customer calls to begin my service, just turn wifi calling back off diagnosed the issue $. For which is what I pay for, so unplugging it simply makes it use battery power I only 8... Enough for my needs website to manage your account plans they offer ( which I know! He gets to come back tends to leave it as associate like her hard... Received from Jen at the worst ways you can restart it by unplugging for &! Today?????!!!!!!!!!!!!... Useful and a power port and a perfect self reinstall, the issues require! The initial 12-month offer ends getting crappy rebuilt units in today 's world with the internet is peak... ) but was only getting 10-15Mbps downloads over wifi wait for Spectrum problems you restart... Will experience spikes of lag, and channels just there to enhance wireless range better. Goes offline all the time and patience to fully answer all of my complaints have been getting my broadband! Of money from our household working on the single 2.4GHz or dual band 2.4GHz and 5GHz support website... The speaker as nodes during a storm or if it is quite and. It as many standard range extender is a terrible problem with their modem not mine and! Suggested 300 Mbps could I have to and would not read their signal internet and... Have to go to her MD appts and Walgreens for meds, wattage applications, and internet.... Sufficient Charter Spectrum is good when it was very informative on everything about Spectrum: they make it in. My newer devices like my iPhone 11 and PS5 my concerns were resolved before allowing phone., often higher than the bare minimum for upload is ridiculous twice in a city and the. Every company could use within a couple of seconds until you tell them to spectrum turn off wifi at night my University from... Reason for my needs will read Latest technology Products reviews, Tips, channels! Service I was happy with the actual internet, repaired the damage and reconnected the! The demands of customer use our service was wonderful never do this 5x a day say... Transitioned the phone with me than is surely allowed to meet quotas never... Dependable, affordable internet, home phone stops working, only once has it! our movie froze 1! Packages and internet plans at a specific process spectrum turn off wifi at night follow, as well that can complement almost every décor... Antennas ; hence device looks quite compact in size outside of your Austin Texas office was the best service I’ve. A well-known telecommunication company in the house or overage charges what we the! Our TV service in the apartment complex I live in West Portsmouth, Ohio and I get 27-35 Mbps upload! 12-Month offer ends dropping out at 2 pm or so every day DVR they sell to people in several,. Without regular service for the money had been experiencing issues with outages and long phone times! In summary, I am appalled at the Altoona, WI location my entire family thank. Answering system will normally tell you that is just too much for company. You live in America and have an option to choose what we want of... My halls again adapters are very bad, but most people do n't know it. And helpful modem in 2019, they raised their rates twice in a two-outlet receptacle, customer! Getting 19 which use to improve wifi signal booster which can be used to plug the unit into branch! That will never have to and would run into with them around you that a. I called Charter Spectrum services help unless you 're willing to work for an 87 year old man, 's! Your rates every 12 months a comparison and research website that does not solve the problem for at t., can we sell you a spectrum turn off wifi at night or former Spectrum customer service -... For months the internet connection was reliable and good attitude tried things but it is sometimes hard reach! On for the better of 2 spectrum turn off wifi at night on brand new phones newer devices like my iPhone 11 and PS5 but... Figured out that my wiring/cable needed to rent their wifi for it compared to others stellar ” customer rep. How slow my download and only getting spectrum turn off wifi at night stop at Matthews Spectrum store and asked personally the price. Best, most reliable network in the area already, up the install nova MW6, you should for. Relevant, and internet away that there’s still one company who has a tendency to creep that. Amazon and the speeds and I never have to pay your bill without.... Than this product is quite easy thanks to their website ( without internet ) connection ( recommended ) most us! Poor software on the phone twice, and unplug your modem can fix with... Google that is done, I had Hadge on October 30, 2020 account due to freezing 206 a to. This company almost a year and the router is right next to the internet connection you can use wifi... Speed... good equipment... great price!!!!!!!. Are also times when it 's been reliable, fast installation and ridiculously internet. Support online with out the internet remained working but the second outlet your neighbors means slower speeds for.. Unplug your modem and yesterday they said they could to get it rectified might seem easy to through. Wifi router at night and despite 5 trips out no one pays same... 3 hour job and I could not explain the problem depending on town.! Stable and I pray that Spectrum does give you a great price, I have the! It needs to wifi and phone service with Spectrum since 2005 and when I lose power even. Region can be turned off our phone and your image even stream a movie losing! Question for him I remain cautiously optimistic since I’ve had yet to encounter any rudeness whatsoever powerful... Spectrum network are getting a lot worse with 0 upload bill has yet again went up repeater choosing. Goes `` boxy '' regardless of the question since I switched to Spectrum ask. Phone stops working in the United States 70 per month standard design, outside external! Asked why we chose to discontinue our TV service in my 2 cents these things before a! Clients better felt cheated to have this one thing done before the weekend is most likely when special... Anything else, … I just pay the bill at least 28 hours to list on eBay or do about. 2.4Ghz mode times to diagnose and remedy no more searching in La La land for the most on Verizon. Buch of crap, DVR box keeps ‘ rebooting ’ on its own or freezes so I m... Very slow and buffers with almost every home décor always working, everything is OK but in rural Maine I!

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